CASL: Canada’s New Anti-spam Laws
Attention Business Owners! A lot of people have been asking me about Canada’s new Anti-spam Laws (CASL) going into effect July 1st, 2014. At first I didn’t know what to tell them, since I hadn’t done any research myself, and then I didn’t know what to te
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Flight, Fight or Freeze: How Your Method of Dealing with Conflict is Hurting Your Business.
Everyone has heard of the flight or fight response, a human being’s natural response to conflict or a moment of stress by actively avoiding or battling the situation. This response is used to try and prevent a harmful event, attack or threat. Science has further defined and sep
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Heartbleed and Crisis Communications
I was going to talk about Word of Mouth Marketing this week, but in the wreck of this week’s Heartbleed attack, I feel that there are more pressing matters to discuss. I knew that Heartbleed was important, as all of my news sources had been informing, warning and downright tryin
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Business Email Etiquette Part 2
With the success of my previous post on Business Email Etiquette, which you can’t see by the comments on the page, but by rather the number of people who mentioned it to me in person, I decided to do a follow up blog to hit on a few more points that I missed. Apologies for the
Read MoreGrammar for Daily Business Communications
While Stephen Fry has a point about grammar nazis being insufferable peons, the fact remains that business communications, especially online ones should be given the focus and the time it deserves. Note: All of my arguments are for written communications and not verbal ones. In order
Read MoreSeptember 23, 2013
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